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The Samsung Galaxy S24
Yourhealer's profile

New Member

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1 Message

Thursday, February 9th, 2023 12:27 PM

S23 ultra pre order

I recently pre ordered the s23 ultra through AT&T, on the page before buying the phone it said I'd get it by the 17th. It says it's expected to ship on the 16th. Is this correct and they do overnight shipping or is it just an automated answer and it'll ship in the beginning of the week? 

Accepted Solution

Official Solution

Community Support

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232.2K Messages

1 year ago

Hi there, SheriffShaun. Let's clear up some of that confusion about shipment for a new device like the Samsung Galaxy S23 Ultra.

 

Expected shipping dates are based on the time that you ordered the device, where you are on the list of orders, and whether sufficient inventory is on hand for the time being.

 

Inventory ships once additional supply is received at the warehouse and can explain why your order was updated to a date sooner than the original anticipated dates when you first placed the order.

 

Once your order ships you will receive an email that will include tracking information. For more details about your phone order including other information like "The meaning of "in progress", "pending", or "order open"" you can check out What is the Status of My Phone Order from AT&T - A Solution from the Community.

 

We hope this information helps. Let us know if you have any other questions.

Thank you for reaching out to AT&T Community Forums.

 

Carlton, AT&T Community Specialist 

ACE - Sage

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117.7K Messages

1 year ago

Yes and yes. 

Although FedEx has been known for iffy service in the past 3 years.

New Member

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30 Messages

1 year ago

Pre-ordered my S23 Ultra through Samsung and just received a message from them that it will be delivered on 2/14.

New Member

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2 Messages

1 year ago

I pre-ordered through myAT&T and it says it will be shipped by March 8, 2023...I'm not waiting for 4 weeks!

New Member

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30 Messages

1 year ago

Just checked my tracking info (from Samsung) and it looks like mine will arrive tonight. 

New Member

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1 Message

1 year ago

I pre-ordered mine on Monday 2/13 and my order status says "We hit a snag, your order is on hold" is that normal? 

New Member

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1 Message

1 year ago

I got the same "we hit a snag" message. I pre ordered the S23 Ultra on 2/10 with delivery on the 16th. Then got the notification that it would ship on the 17th. Now it says estimated ship date the 24th. But I've read that the actual ship date is March 8. What's causing the delay? 

New Member

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30 Messages

1 year ago

Received my S23 Ultra on Wednesday. She's a beauty. Added glass and protective cover. 

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