The Samsung Galaxy S24
smartnesskills's profile

Mentor

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222 Messages

Saturday, January 7th, 2023 4:18 AM

S22 Ultra google messages problems!

Randomly my phone refuses to use the chat feature! I have everything updated. I restarted my phone. I forced stopped and cleared the cache. On my mom's phone the chat feature works and nothing has changed. It works then I put my phone to sleep( turn the screen off.) and then I wake my phone and it refuses to send the message. Sometimes forcing messages to stop and clearing the cache, sometimes it doesn't work. I don't see why the the chat feature stops working after I turn my screen off?

Community Support

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231.2K Messages

1 year ago

We understand the frustration with not being able to send messages through Google Messages on your S22 Ultra, smartnesskills. Let's work on this together. 

 

You can check our guide to Google Messages to help in troubleshooting the app for you. This will mention the RCS chat, which allows you to chat with more people on eligible devices, send larger files (up to 100mb), and allows for read receipts. 

 

Rich Communication Services (RCS) is a feature in Messages by Google application on new Android 12 OS and above devices. Make sure to avoid conflicting features on your account, including the following:

 

-SMS or MMS blocks you have added to your account.


-Data blocks you have added to your account.

 

If you have one of these features, they must be removed from your account for Advanced Messaging to work.

 

You'll find more information about RCS at ADVANCED MESSAGING FOR ANDROID.

 

 

Please let us know how these resources worked for you.

 

Tony, AT&T Community Specialist

Mentor

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222 Messages

1 year ago

I don't have any of those blocks. As I said it works then I put my phone to sleep any amount of time (it happens randomly), the rcs features just stop working. I can use rcs chatting to message my mother and when I put my phone to sleep, seemingly randomly with a randomly amount of time passing, the message refuses to send! It will send with me clicking on the message and selecting "send as sms/mms instead". 

Community Support

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231.2K Messages

1 year ago

Okay, let's meet in a DM and work on this messaging request together, smartnesskills.

 

You can check for our messages once you log into your Forums account. We look forward to hearing from you!

 

Tony, AT&T Community Specialist

New Member

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12 Messages

1 year ago

My RCS has stopped working on S22 (att phone) even though it says it connected. My S22 Ultra (att phone) is stuck on Setting up. Previously they worked since Oct of last year but now it's not working again! Got to be something with the att servers for RCS... hopefully it doesn't take 7 months to fix

New Member

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12 Messages

10 months ago

3 months later and I'm still having the same issue! I will never get an att android phone again. All unlocked from here on out

New Member

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12 Messages

1 month ago

I'm not totally sure but I got an update on my S22 ultra att branded phone today and my RCS is no longer saying it's provided by att. It just says "learn more about RCS chats" Now my RCS is working flawlessly... I'm hoping it means Google is now controlling RCS

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