Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
The Samsung Galaxy Z Flip4
Z

New Member

 • 

5 Messages

Thu, Apr 29, 2021 3:18 PM

S21 Ultra 512GB Variant (Back ordered)

When I first ordered this phone, it's estimated ship date was September. I cancelled the order.

I checked back on AT&T's website and found that on the 7th of April, the estimated ship date was April 21st - 28th.
I re-ordered.  That date has obviously come and gone, and as of last night, the estimated ship date was chanted to May 21st - 28th.

Will this just keep happening? Is there any end is sight, or will I just keep getting strung along?

I refused to buy the 256gb variant without an SD card option, so this is the only path for me.

A co-worker of mine walked into V and purchased the phone on the spot, same day, no waiting, no online order, no back order, nothing. Just went in and got it same day.  If V has them in stock, why not AT&T?

Makes me want to leave this crappy blue globe all togeather.

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

200.2K Messages

1年前

Hi @Zachology101,

 

We appreciate you reaching out to the community. We are really sorry about your experience and would like to provide more information.

 

When the estimated shipping/delivery date of your order changes, it usually implies that there is a high demand and the stock may have emptied out faster than expected.

 

We really apologize for the delay and expect to be able to ship and deliver your highly anticipated Galaxy S21 Ultra 512GB as soon as possible.

 

Also, make sure you are taking advantage of our great deals on Galaxy Phones if it works for you and you have any device of value to trade-in (see terms).

 

We appreciate your patience and understanding.

 

Doyin, AT&T Community Specialist.

New Member

 • 

5 Messages

1年前

I understand supply and demand.....just think it's a bit excessive to have to wait this long for a phone that should be in stores, like Version has them...it's only AT&T with the supply problem.

New Member

 • 

1 Message

1年前

I also ordered April 5th. Was told April 20th-27th then it was changed to May 21st-28th aswell. E commerce department didn't have any answers.

(edited)

New Member

 • 

5 Messages

1年前

Glad I'm not alone! Hope it will ship sooner! Fingers crossed!

New Member

 • 

7 Messages

1年前

I ordered April 13th:

Expected shipment date (subject to availability):
Between 4/27/2021 and 5/4/2021

I got an email yesterday:

There's no easy way to say this, but we had to change your ship date - and we're working hard to make your item(s) available as soon as possible.

When will my item(s) ship?

 

Samsung Galaxy S21 Ultra 5G - 512GB - Phantom Black


New estimated shipping dates*: 05/27/2021 to 06/03/2021

(Edited per community guidelines)!!

Maybe I should just stay with VERIZON!!!

(edited)

ATTHelp

Community Support

 • 

200.2K Messages

1年前

Good afternoon @goodfella30, thanks for reaching out to us.

 

We can certainly understand your frustration experiencing delays in shipping, and apologize for the inconvenience this has caused you. We are currently experiencing a high demand and delay in shipping for this product at this time. 

 

If you do not wish to wait for your device, you may cancel your order and receive a refund within 3-5 business days. Once you have cancelled your order and received the funds back onto your card, you may visit or call your local AT&T store to see if they have the device available on site. Please be advised that online and in store promotions may differ and cancelling your order can be subject to voiding a promotion that was offered by the original point of sale. (Example: purchased online, in store or over the phone.) If you have any other questions or concerns, please do not hesitate to ask. We thank you for your patience and understanding. 

 

- Amber AT&T Community Specialist 

 

New Member

 • 

7 Messages

1年前

It seems to me that you should rethink the way you are selling the High capacity (512GB + Storage) Phones.

Maybe have the initial pre-order (Where there are no excuses for supply/demand).

Have an extra order 6 months in (call it whatever you like). This will give you another great idea of how many phones need to be produced to align with the demand....

Then at some point stop doing the "orders" and then there isnt as much complaining about the long waits for the phone...as the customer just missed out on the extra order opportunities..

The other option is to just produce more of the 512GB phones!!

They are going to sell....??

Without knowing the Demand from the public you will ALWAYS have this problem!!

GLIMMERMAN76

ACE - Expert

 • 

23.4K Messages

1年前

@goodfella30 

I would say you need to tell Samsung that not ATT.  512gb models have always been in short supply.  Samsung is selling NO s21 512gb carrier variant on it's own website.

ATTHelp

Community Support

 • 

200.2K Messages

1年前

Hello @goodfella30, thank you for your reply. 

 

I have filed feedback regarding your experience, and apologize for the inconvenience this has caused you in ordering your Samsung Galaxy S21 Ultra 5G.

 

Please let us know if there is anything at all that we can further assist you with. We are always happy to help.

 

Thank you for being a part of our AT&T Community.

 

- Amber AT&T Community Specialist 

 

 

 

New Member

 • 

7 Messages

1年前

@GLIMMERMAN76 That is a great point! I looked on VZN website and they also are showing that the 512GB is out of stock. It would appear I'm complaining to the wrong company...

GLIMMERMAN76

ACE - Expert

 • 

23.4K Messages

1年前

@goodfella30 

Samsung has always done this with the 512GB versions and with NAND flash being in short supply right now that is also part of the problem.  Then the fact they removed the sd card slot.

If you don't preorder you almost can never get a 512gb model.

New Member

 • 

7 Messages

1年前

@GLIMMERMAN76 Thats very unfortunate.. Thanks for the extra info.

New Member

 • 

5 Messages

1年前

Guess we should be thankful we were able to order at all.

New Member

 • 

7 Messages

1年前

I just checked Samsung's website and it seems that there are other colors available in the 512GB (For Business) Phantom Titanium, Phantom Navy and Phantom Brown.

grrrrrrr!!

@Zachology101 I guess so. Maybe we will end up doing the Pre-order for the S22 if they keep pushing the ship date! They should never have removed the SD Card!

New Member

 • 

2 Messages

1年前

V customer here, and I feel your pain. Been waiting over 2 months for ours. Today V said 1 is in, but we need to wait till May 25 to 28 for 2nd. I hope that's it for our long wait. I have been feeling strung along since they are losing money on the deal (exchanging the nonUltras with lower memory due to a salesman telling us we were getting the Ultras) and since they have some pretty fast talkers. So I finally thought to research and see if these multiple delays are really due to the manufacturer. Seems like it. At least 1 of the 2 is in now. I wish the best to you! For me the 30 optical zoom will be worth the wait (and better memory). 

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.