New Member
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1 Message
S20 Ultra ANDROID 11 UPDATE
So i bought a s20 ultra in the us. But because of the pandemic i had to move to Mexico with my wife´s family.
Some samsung support representative told me i need to be in an US network for the phone to update.
What can i do to get the update here in mexico?
ATTHelp
Community Support
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224.9K Messages
3 years ago
Hello @Jesusfdo9,
You'll have to be to be connected to AT&T's Network in the U.S. to update your device software.
You can contact our International customer service at 1.314.925.6925, 24/7 free form your AT&T wireless phone for additional inquires.
Jonye, AT&T Community Specialist
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