S10 G973U1 BYOD stopped working with 3G network shutdown
My wife's S10 stopped working when they shut down the 3G network in our area. It is listed as a SUPPORTED phone (G973U1) and had been working for almost a year on the AT&T network when it stopped.
I have reset the caches. I reset the network. I have been online to tech support at least 5 or 6 times to get it whitelisted. I have gone to the AT&T store and gotten a new SIM card. When I got the new SIM the phone worked for about 10 minutes then back to the same problem again.
At home if I turn off the WIFI on the phone, it connects to the LTE data network AND it works fine to download data. HOWEVER, it still does not make calls.
On the SIM Card status it shows:
Service State: In Service
Voice and Data Network Type: LTE
Etc., etc., etc.
This is a MAJOR problem with the AT&T network backbone that you have no way to whitelist these phones on the new platform! This is a total MESS!!!
WHAT CAN I DO TO GET THIS RESOLVED?
I have been an AT&T Wireless Customer for OVER 25 years. My family is all on the wireless plan. Before that I was an AT&T customer for many years. This has me at the point of going with a different carrier. If I have to switch phones I might as well switch to Verizon. After all, if I have to change phones why not switch carriers too?