Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
The Samsung Galaxy S24
jereightler's profile

New Member


1 Message

Sunday, January 22nd, 2023 6:30 PM

S& Android version upgrade problem

I am trying to upgrade the Android version from 6.0.1 on a Samsung S7 which has been off the network for a while. I connected to wifi and did the software updates several times successfully, but the Android version remains the same.  I have another S7 which upgraded itself to Android 8, no issues.  Any ideas are welcome.

Accepted Solution

Official Solution

ACE - Sage


118.3K Messages

1 year ago

You're going to be on your own to flash any updates.

AT&T will not be able to help you.  It's very unlikely AT&T will have that update available on his servers anymore it's too old.  If you are not running Android marshmallow now, connecting to AT&T will not resolve your problem the phone will just be blocked from the network.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.