Return Device Lost In Transit and ATT Doesn't Want To Help.
I recently had to return my Note 4 because of a dead spot on the touch screen. I got the new device and the shipping label with which to return my defective device. The Newgistics tracking number is: 610823332390050110987201. This was back in February. I personally handed my re-packaged old device to the USPS mail carrier that comes to my place of business and picks up packages for shipping. There has since been no activity on that tracking number and I have been charged a non-compliance fee for a device that has been lost in transit. I see no reason why I would have to pay for a device that was not lost by me. I have called the post office that ships packages in my area and they have no record of that tracking number nor is it in a format that USPS uses. I have a friend who had to return a device and did the same thing I did and his device made it but there was also no activity on his tracking number either. ATT has told me that since there is no activity on my tracking number they can't prove it was ever in transit and therefore they can't prove it was lost in transit. They suggested I make a claim with USPS but as that is not even a valid USPS tracking nubmer then that is a non-starter. I am now out $670 through no fault of my own. ATT tells me that the returned device IMEI has not shown up on any network since Feb 23. So in the eyes of ATT I am either a liar and never returned or they are making liable for someone else's mistake. Either way not a good way to do business. Does anyone have any suggestions as to what my next steps can be?