New Member


1 Message

Thu, Jun 18, 2020 11:22 AM

Request number

I don't know how to get my request number to unlock my Samsung Galaxy a10e phone, can you follow me on a step by step guide for me.


Community Support


180.5K Messages

2 y ago

Allow us to check this out for you @Toxicscopez!


To get started, we'd like to know a bit more:

  • Have you already submitted a unlock request using the Device Unlock Portal
  • Has your device met all Eligibility Requirements? And was the request approved or denied?
  • Was the cellphone purchased through AT&T or a 3rd-party retailer? And have you completed either 60 days postpaid or 6 months prepaid wireless service with AT&T?

Provide us more details to proceed further. We look forward to hearing from you.


Dwight, AT&T Community Specialist 

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