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The Samsung Galaxy S24
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New Member

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1 Message

Thursday, August 27th, 2020 6:07 PM

Replacing Hacked Phone

Hi there, 
I have an old Galaxy A8 that I am using with my AT&T prepaid plan. About a month ago I was informed that one of my phone contacts info (stored only in my phone) was sent in messages from my instagram account to several of my friends. I switched to two factor and changed my passwords on everything I could, but my phone still isn't running quite right and I'd like to replace it. 

My question is whether I can use my existing sim card in my new phone, or if that poses a risk? I am concerned about it because the phone number sent via instagram messages would only be found among my phone contacts, I don't have it elsewhere. If I need a new sim card how do I go about getting one, and what is the easiest way to move my contacts etc?

 

Thanks! -m

Community Support

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232.4K Messages

4 years ago

Thanks for reaching out @drawsmall

 

We're here to help with your Galaxy A8 concerns.

 

We value your security, so if you already have another AT&T phone that's compatible with your current SIM, then you could use that. 

 

For more details on SIM compatibility we recommend visiting a local AT&T store when able.

 

Vincent, AT&T Community Specialist

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