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aprilsteele's profile

New Member

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2 Messages

Thu, Jun 23, 2022 12:40 PM

Read Receipt not working on S21+

We have AT&T as our mobile carrier. Three of us are on the same plan. Two of us have Samsung S21+ and the other has an older phone but it is a Samsung. The two that have the S21+ cannot see each others read receipts but we can see it when we get texts from the older phone. Both S21+'s have read receipt turned on in the advanced settings. This issue started with the S21+ update done in May. Any help is greatly appreciated so we can start seeing the read receipts again.

ATTHelp

Community Support

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191.9K Messages

4日前

Hi aprilsteele, we understand the importance of being able to read receipts. Let's get this feature working properly for you.

 

Try clearing the cache and cookies on you device along with uninstalling and reinstalling the messaging application.

 

Reset the network settings to refresh your connection to the network. Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm.

 

If you continue to experience not being able to read receipts utilize our Mobile message troubleshooting tool to find and fix problems with your messages. 

 

Let us know if this helps, and thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

New Member

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2 Messages

4日前

The app I use for text messages is the one that came already installed by the manufacturer.  It will not let me uninstall it.

ATTHelp

Community Support

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191.9K Messages

4日前

Hello aprilsteele, thanks for the update on the app used for advanced messaging preinstalled on your device. You'd want to make sure that Advanced Messaging is enabled. 

 

How do I turn Advanced Messaging on or off?
  • Open your messaging client and tap Menu, then Settings.
  • Choose Advanced Messaging and tap On or Off.
    • If you’re using the preloaded version of the new Messages by Google app, you can enable or disable chat features.
    • RCS Advanced Messaging from AT&T isn’t compatible with the version of Messages by Google available from Google Play Store yet.
  • Tap On to send read receipts. Tap Off if you don’t want to send read receipts.

Using Advanced Messaging:

 

Make sure you and the person you’re messaging are both in our domestic coverage area and have:

  • An AT&T wireless account with HD Voice (not available for AT&T PREPAID).
  • An Android smartphones that support Advanced Messaging1 from AT&T.
  • Advanced Messaging turned on.
  • A smartphone featuring the Messages by Google app with Enable chat features turned on and a Connected status.
  • Up-to-date software installed on your smartphone.
What do I get with Advanced Messaging?
  • File transfer sizes of up to 100MB.
  • Group chats of up to 100 people.
  • Read and delivery receipts for chat messages.
  • Notification showing when the person you're messaging with is typing.

Learn more about Advanced Messaging and stay up to date with supported devices. 

 

Let us know if this helps, and thank you for reaching out to the AT&T Community Forums.

 

Jeff, AT&T Community Specialist 

New Member

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2 Messages

4日前

Same issue

ATTHelp

Community Support

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191.9K Messages

4日前

Hello @Lissy128, we're happy to help with troubleshooting steps to resolve your read receipt concerns. 

 

Visit our Software Troubleshooting support page for step by step wireless help if you are experiencing changes to your service and features after a software update. Sign in to your AT&T account for personized solutions and then the Make and Model of your device and follow the prompts.

 

There are a few additional steps to ensure that your Advanced Messaging is active and meets all the requirements for read receipts. 

  • Go to Settings->Apps->Samsung Messages->Storage-> and delete the data. Then restart Samsung Messages and right up front it should ask you if you want to use advanced messaging. 
  • Both sender & recipient(s) must be AT&T postpaid wireless customers with Advanced Messaging-capable devices that are turned on and must be within AT&T’s owned & operated domestic coverage area.
  • If your plan is subject to reduced speeds, advanced messaging may be impacted and may not work

Advanced Messaging requires an account and device that is set up for HD Voice.

  • For Android devices: Go to Settings and then Connection. Choose Mobile networks and then Enhanced LTE services and select On.

We're here if you have any questions. Thank you for visiting AT&T Community Forums.

 

Alasani, AT&T Community Specialist 

New Member

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2 Messages

3日前

I've tried all of these and both phones on the account are att post paid with advanced messaging.   The only thing I was unable to find on my s21 was the enhanced lte you mentioned above.  This feature hasn't worked since the last update.

ATTHelp

Community Support

 • 

191.9K Messages

3日前

Thank you for the update @Lissy128.

 

It’s important to check the device model numbers to make sure it’s still supported since the 3G network shutdown. This includes iPads, tablets, and wearables. 

 

Talk and data services will only work for AT&T Wireless phones and devices that support at least 4G Enhanced LTE and HD Voice. If your device does not have the option for Enhanced LTE some features may not work properly. 

  • Your phone will work if the HD Voice feature is turned on. If you can’t make or receive calls, or you’re having trouble accessing data and certain features, check the VoLTE or LTE status of your phone.
  • Advanced Messaging requires an account and device that is set up for HD Voice.
  • Have an unlocked device? Check out the service capabilities for Unlocked Devices ATT Network

To set up the AT&T HD Voice it requires a SIM card that is UICC-G or higher SIM card installed in your smartphone. Want to make sure to find out if your SIM card is HD Voice compatible? In the SIM card number, look for the digits 27 or higher in the 9th and 10th positions.

Don't have a compatible SIM card? Get one at an AT&T store.

 

The software update releases on our website are only available for AT&T branded devices. Keep in mind:

  • The update may not work if you brought your own device to AT&T.
  • You can check with the original carrier or manufacturer for software updates.

If you are still experiencing a disruption with connecting to certain features we recommend reaching out to the device manufacture for additional support with software update troubleshooting steps. Let us know if you have any questions. Thank you for reaching back out to the AT&T Community Forums. 

 

Alasani, AT&T Community Specialist

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