New Member
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2 Messages
RCS stopped working
I had a OnePlus 6T for 2 years, not a carrier supported device, yet RCS worked fine until a week or so ago.. Messages show "sent" though they are never delivered.
Both my spouse and I upgraded to Samsung s20+ yesterday. RCS worked on it until this afternoon and has quit. It's the same problem I had with the OnePlus.
2 phones made by different manufacturers tells me it's not the device.
Anybody got any ideas?
ATTHelp
Community Support
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231.3K Messages
3 years ago
We'd be happy to help with your Advanced messaging concerns @mightymom.
To get started:
In the meantime, please try our messaging troubleshooting tool after changing to your device type.
You'll be able to run through the guide in order to confirm device settings and functionality. You may also sign-in for a more personalized diagnostic.
We look forward to hearing back from you.
Vincent, AT&T Community Specialist
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mightymom
New Member
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2 Messages
3 years ago
I was able to contact CS and the tech reset my connection. This corrected the problem.
Thank you for the reply.
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ATTHelp
Community Support
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231.3K Messages
3 years ago
Hello @mightymom,
Glad to hear that your RCS is back up and running.
If you need assistance in the future, please feel free to let us know.
Have a great week!
Doyin, AT&T Community Specialist.
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