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New Member

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3 Messages

Sun, Jan 2, 2022 10:40 PM

Question about unlock device

I created a request to unlock a phone I bought to use with a Mexican sim but I have not received the code yet, can I cancel the request? I want to return the phone so they can exchange it for another one.

Accepted Solution

Official Solution

ACE - Sage

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100.3K Messages

9 m مضت

It doesn't matter whether you cancel the unlock request or not, if you want to return the phone because of false advertisement, just return the phone.

There's no need to complicate things by involving a T and T who will probably deny the unlock request anyway. It has no effect whatsoever on one of the phone is returnable.

ACE - Sage

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100.3K Messages

9 m مضت

1.  AT&T will not unlock a phone that is within the first 14 days of purchase and the return period anyway.

2.  If you are within the first 14 days, there's nothing stopping you from returning the phone as long as you have all of the correct packaging material that came with it, receipt, etc.

New Member

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3 Messages

9 m مضت

It is a phone bought in the amazon renewed section, it said that the phone came unlocked for any sim but it is not, and once I noticed it I asked for the unlocking at at&t and I still have not received the code, amazon told me that I could change the phone and that is my doubt if I can cancel the unlocking request. 

New Member

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3 Messages

9 m مضت

Ok, thanks for your help and your time to response this doubt.

ATTHelp

Community Support

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200.4K Messages

9 m مضت

Hi SteveCGM, that is great news!

 

We are glad to here that Amazon provided a resolution for your locked device.

 

Please reach back out if you have any further questions or concerns.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

 

 

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