The Samsung Galaxy S24
Arashkhani's profile

New Member

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3 Messages

Thursday, March 17th, 2022 2:29 AM

problems with getting my cellphone

To whom it may concern,

Hello,

My name is Arash Taghikhani. I have got an AT&T simcard on 03/13/2022 from one of your stores(J9D4) in Tallahassee,Fl. I also asked for a Samsung s22 ultra mobile phone and they told me if you want to get it by tomorrow you can ask for 128 Gb one, and I accept it because I wanted to have it by 03/14/2022. My confirmation id is 51-511000031913520.

I have not received my phone yet. If I wanted to wait for two weeks definitely I would go for 256Gb one.

I want ask AT&T to solve this problem for me.

best,

Arash Taghikhani

Accepted Solution

Official Solution

Community Support

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231.2K Messages

2 years ago

We're excited for you, ! We understand the importance of receiving your order by the expected time frame! 

 

The estimated shipping dates are based on the time that you ordered the device, and where you are on the list of orders. Please note that this is just an estimated date. There may be delays with shipments but not to worry, we will let you know when it's on the way or you can sign into your account to check the status without calling in. You can find everything you need to know about your order in our Forums article titled What is the Status of My Phone Order from AT&T.

 

If you prefer, you can cancel your order and place your order again.

  1. Go to Check order status page

  2. Enter the order number and ZIP Code used to place the order.

  3. Select the specific order you wish to cancel.

  4. On the order status page, if available, select the link to cancel order or cancel item. If you don’t have the ability to cancel an item online, contact us.

  5. Follow the prompts to confirm your order cancellation.

Check our online page for more information on canceling an order.

 

We'll be here if you have additional questions!

 

We apologize for the misunderstanding and hope you find this information helpful.

 

Thank you for visiting the AT&T Community Forums!

 

Jonye, AT&T Community Specialist

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