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Z

New Member

 • 

1 Message

Fri, Dec 25, 2020 7:18 PM

Picture text

I'm unable to receive picture text messages 

ATTHelp

Community Support

 • 

179.8K Messages

1 y ago

Hello @zirby41!

 

Let's check into why your device isn't receiving picture messages!

 

To understand what's happening we'll ask a few questions:

  • Does an error notification appears when trying to receive a picture message? If so, what does the error message say?
  • What Samsung device are you using at this time?
  • Is the advance messaging feature turned on? Have you updated your cellphone with the latest software?

The more specific details you can provide us, the better we can proceed further.

 

We look forward to your reply!

 

Dwight, AT&T Community Specialist 

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