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The Samsung Galaxy S24
angelika25's profile

Contributor

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1 Message

Thursday, October 13th, 2016 9:29 AM

Phone

Hello. Can you help me,please? I bought phone Samsung galaxy express 3 in Delaware with your SIM card. I am now in Kazakhstan and Kazakhstani SIM cards do not work on this phone. What can I do?

Community Support

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232.3K Messages

8 years ago

Hi @angelika25!

 

I definitely apologize for that happening with the phone! Let’s take a look into this together and see what is going on!

 

When the phone was purchased through AT&T with the SIM card, was the phone used on the AT&T network? Did you have service on the device through a postpaid or prepaid account?

 

In order to now use the phone in both Kazakhstan and Kazakhstani, it will require submitting a device unlock request to remove the phone from the AT&T network. You can visit the AT&T Device Unlock Portal to begin the process.

 

Take care! Have a great weekend!

 

Bradilynn, AT&T Community Specialist

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