We Still Have Great Cyber Week Deals: Check out our $5 and under smartphone deals!
The Samsung Galaxy Z Flip4

New Member


3 Messages

Fri, Sep 3, 2021 4:24 AM

Phone unlock

Please, I just got my phone shipped down to Nigeria, and it's locked with att carrier, so I wanna unlock it and the person is asking me if it's permanent unlock or permanent unlock 

ACE - Sage


101.9K Messages

1 year ago


Since AT&T does not ship phones outside of the United States, where did you purchase this phone and from who? If you bought it thinking it was unlocked, complain to whoever sold you the phone


ACE - Expert


60.9K Messages

1 year ago

To unlock any phone, use the unlock portal: https://www.att.com/deviceunlock/

You can certainly put in a request but not likely your phone meets the unlock requirements.


Community Support


203.7K Messages

1 year ago

Lets get you to the right path of unlocking your device @Makatee!


Please know that in order for the device to proceed with the unlock process, it must complete all Eligibility Requirements as mentioned in the highlighted article. If the device has not met those requirements, it will be ineligible to unlock. 


Was the device purchased through AT&T or a 3rd-Party retailer? If the cellphone was purchased from retailers such as E-Bay, Amazon, or FB Marketplace you will need to reach out to the original owner/seller for them to submit an unlock request on your behalf. 


Was the device currently or previously active on the AT&T network? The cellphone must complete either 60 days postpaid or 6-months of prepaid wireless service with AT&T


We recommend accessing our Device Unlock Portal, to input your IMEI and other information to submit the request. 


Also, to be of service to you while abroad, please contact our International Support Team at +1.314.925.6925 for additional assistance.


We hope this helps, thanks for reaching out to the community.


Dwight, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.