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plsphnuser's profile

Tutor

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4 Messages

Sat, Nov 25, 2017 11:47 AM

Phone stolen before activation.

I was given a phone from a friend that no longer used it because his employer gave him a new phone. It was his old work phone.  I requested a network unlock code that was granted and sent to my email on Nov. 10.  Before I was able to get any service on phone, it was stolen. I called police and have a report number. I called At&t to have phone blacklisted but was told couldn't do it because no phone number attached to phone therefore can't pull phone info. I have imei number. I would like to have imei blacklisted. Will At&t blacklist my phone with imei number and if not, who will? The phone is a Samsung Galaxy s5.

Thank you, Janice

ACE - Sage

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100.4K Messages

Il y a 5 y

The guy who had it last, and did use it on his account can blacklist it.   

 

Tutor

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4 Messages

Il y a 5 y

If the police recognize the phone as mine, and I am able to use my name and email to request unlock code thru At&t and they approve my request and send the code and I have the imei number, why can't I report the phone stolen? It makes no sense that I can get everything else about phone thru At&t why I can't also report it stolen.

J.

ACE - Sage

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100.4K Messages

Il y a 5 y

As far as any carrier is concerned the phone belonged to whom ever used the phone on their account originally...,  the original purchaser can blacklist a phone as long as he has the IMEI     

As you wrote, you never used it on your account, The phone was never registered to you.  You cannot blacklist it.  

Tutor

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4 Messages

Il y a 5 y

I didn't get the opportunity to activate on account, it was stolen. Police were informed by previous owner that phone was mine. That is why I have police report. It is no longer tied to their account. I was able, thru At&t, using my email and name able to request unlock code. Is that information released to just anyone? Or is that reserved for the owner?

J.

ACE - Sage

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100.4K Messages

Il y a 5 y

Anyone can request an unlock code for any phone.    The request even has a spot to fill in for non customers.   

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