Troubleshoot your device issues
bstevens85's profile

New Member

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2 Messages

Tue, May 17, 2022 7:13 PM

Phone receives calls, sends and receives texts, and has no issues with data, but won't make phone calls

Phone (Samsung S22+ SM-S906U) receives calls, sends and receives texts, and has no issues with data, but won't make phone calls just get a recording that the phone number dialed can't be completed as dialed.  Numbers straight dialed and from ,contact lists, both 10 or 11 digit dialed.  No issues receiving calls, sending or receiving texts, or using data.  I've restarted several times, reset the network settings, and did a factory restore to no avail.  Yesterday I went to the ATT store and they did the same things and replaced the SIM card, still nothing.  Just got the phone at the beginning of April and it worked fine until the first week of May.

ATTHelp

Community Support

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191.9K Messages

Il y a 1 m

Hi bstevens85, we know how important it is to be able to make calls on your Samsung S22+ (SM-S906U) device, we are here to help get your device back up and running again!

 

If you haven't already reinsert your SIM Card to reset your device and check our coverage map to ensure that you have signal which is needed to make calls. Here are other troubleshooting steps for your wireless calls:

  1. Ensure that your call forwarding, do not disturb and airplane mode is turned off by swiping down your notification bar and turning off the icons as they are known to interfere with making/receiving calls. 
  2. Confirm that that your service is not suspended by logging into your account and learn how to reactivate your service; to restore service for your suspended device/account. 
  3. Make sure your software is up to date and check for any available updates. Your apps need to be updated to the latest version to help your device run smoothly.
  4. Check that you arent blocking calls by navigating to the phone app>menu icon with the three dots>settings>block numbers>remove icon (-). 
  5. If you have AT&T ActiveArmor mobile security, you can see a list of blocked calls and why they were blocked.
  6. Try out our helpful troubleshoot & resolve tool to help fix your call service concern. Sign in to get personalized help. 

If this doesn't help let us know since we may need to invite you to private to ensure that your device is updated on your account and troubleshoot your device on our end. 

 

Thank you for visiting the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist 

New Member

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2 Messages

Il y a 1 m

1) call forwarding, do not disturb and airplane mode is turned off

2) per my online account status the phone is not suspended and there are no issues

3) software is all up to date

4) some calls are being blocked, but i'm not having any trouble receiving calls, i'm only having issues making calls and none of the calls I'm trying to make are blocked numbers.

5) I don't use  AT&T ActiveArmor mobile security

6) I ran the troubleshoot and resolve tool and it found no issues.

The issue still remains - I am able to receive calls, send and receive texts, still not able to make phone calls.

ATTHelp

Community Support

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191.9K Messages

Il y a 1 m

Thank you for reaching back out to us with an update bstevens85! Based on your call service concerns, we want to get you in a Direct Message (DM). Check the message icon in the upper portion of the page and reply back. 

 

In the meantime, let us know in the DM, if you recently changed your device as we need to ensure that your device is updated on your account. Also, let us know if your LTE service/HD Voice is turned on as this is required after the 3G shutdown. 

 

We look forward to helping you get your device to make calls again! Again, keep an eye out for our DM. 

 

Rhoda, AT&T Community Specialist 

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