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Sun, Jul 14, 2019 12:39 PM
My Samsung 7 keeps rebooting. I can't use it.
a year ago
Hello there @pummacita!
Allow us to assist. To stop your phone from rebooting simply remove your phone from the charger and remove the battery.
Afterwards, reboot in Recovery Mode:
Wiping Cache Partition will not delete any of your data and your installed apps, contacts, bookmarks, settings and more will all still be there.
If you haven't already, use our Device Support tool to download the latest software updates.
We hope this info helps.
Lar, AT&T Community Specialist
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