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Sun, Jul 14, 2019 12:39 PM

Phone reboots

My Samsung 7 keeps rebooting. I can't use it.

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ATTHelp

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121.2K Messages

a year ago

Hello there @pummacita!

 

Allow us to assist. To stop your phone from rebooting simply remove your phone from the charger and remove the battery.

 

Afterwards, reboot in Recovery Mode:

 

  1. Power Off your device.
  2. Once completely Off, press and hold the Power Button, Home Button, and Volume Up Button simultaneously.
  3. Release these three buttons until “Recovery Booting” text appears at the top right.
  4. Once the Galaxy S7 boots into Recovery Mode use the Volume Up, Volume Down, and Power Buttons to navigate through the Galaxy S7 Recovery Mode Menu
  5. Select  ‘Wipe Cache Partition’
  6. Follow the prompts to confirm selection

Wiping Cache Partition will not delete any of your data and your installed apps, contacts, bookmarks, settings and more will all still be there.

 

If you haven't already, use our Device Support tool to download the latest software updates.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

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