Phone order still says in process after a week

You have to wait for Support to send you one. Once they do,  the dialog bubble, to the left of the bell icon will appear with a red dot in the corner. Pay attention because the notification doesn't last for a long time.

Hello @talo72, thank you for reaching out to AT&T Community Forums. We understand wanting your order to be delivered at the earliest.

We know that this is something very important to you. Furthermore, we'll be happy to help you. 

Let's meet in the Direct Messages to get started. (Look for the chat icon next to the bell icon in the upper right corner of the page) and, check for the notification.

Mike, AT&T Community Specialist.

ok i dont see where the direct message icon by the bell.

Thanks for the input. i received the invite now I'm just waiting on them to respond. Thanks again