The Samsung Galaxy S24
ruggb's profile

8 Messages

Saturday, March 2nd, 2024 2:31 AM

PHONE NOT COMPATIBLE

I have a Samsung S21+ 5G phone. It is brand new. An IMEI check indicates it is a VZW phone. However, the Model code in the phone indicates it is a factory unlocked phone. It does work with VZW and T-Mobile says it is compatible but ATT says it is not compatible. I have an H2O Wireless SIM (ATT network) in it and it does send/rcv SMS and MMS messages but will not make/rcv calls. It also indicates it registers on the network. Can someone explain what is going on, PLEASE?

ACE - Sage

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117K Messages

2 months ago

For whatever reason it's not compatible, you already have an answer.   You're just refusing to accept it.

If it were a North American unlocked model, it would work on AT&T. 

If it were originally used on Verizon and boots with the Verizon boot screen, inserting an AT&T SIM card (not an H2O MVNO of AT&T SIM card)  the phone would probably convert to show AT&t's boot screen and then the phone would work on H2O.  But the phone will not convert with an MVNO SIM

8 Messages

2 months ago

No, everything about the phone indicates it is a USA model and it is factory unlocked.

No VZW boot screen. Straight Samsung. Brand new, never used.

The SIM does not produce the carrier boot screen. It hasn't on any of the unlocked phones I have. If it is carrier unlocked it probably will still show the carrier boot and that won't change with a diff SIM. And if it is locked, it isn't going to convert to anything.

Model is SM-G966U1 == U = USA, 1 = unlocked, This is on a factory sealed box and on the phone screen

MPN is SM-G966UZSAXAA == Factory unlocked, this is on the phone screen

IMEI indicates it is VZW locked per every check I tried and per Samsung chat.

The only VZW indication is the Service provider software

SAOMC_SM_G996U1_OMY_XAA_14_0007
XAA/XAA, XAA/VZW

So, it is a Samsung problem, but how can I text with it on ATT if it is VZW locked?

And how can it be TMB compatible - per TMB check if it is locked to VZW?

But of course, Samsung tries to tell me the seller is lying to me.

A factory sealed box, indicating a U1 = factory unlocked and a phone showing factory unlocked model and MPN.

How can the seller lie about it?

What a bunch of (Edited per community guidelines)

(edited)

ACE - Professor

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3K Messages

2 months ago

Anyone with plastic wrap and a hair dryer can make any box look factory sealed. Could be that the phone was repaired with multiple phone parts. Where was the phone purchased?

8 Messages

2 months ago

Yes, that is true - HOWEVER, nothing appears to be tampered with. The box is a Samsung box. The box label appears very real Samsung with all the IDs and barcodes and says it is a U1. There is another Samsung sticker and 2 Samsung seals on the box. The phone screens indicate a U1 and a factory unlocked MPN.

The phone and cable are virgin. Absolutely untouched. It indicates it is made in Vietnam. 

If it is a forgery, it is a (Edited per community guidelines) good one. And why would a forger go thru the trouble of getting locked phones and modifying the f/w somehow and box and labels. It would be cheaper to create the whole phone as a forgery and it wouldn't be locked.

(edited)

ACE - Expert

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23.9K Messages

2 months ago

You missed the point it could be a refurb.

ACE - Sage

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117K Messages

2 months ago

If it were refurbished shouldn't it have a seal on the box indicating it is refurbished?

That seems odd it would be complete with factory paper tabs as a brand new device

If it was shrink wrapped it's definitely not factory new. None of the service providers has used shrink wrap in years. Not Apple, AT&T, Google, not Samsung either.  

Community Support

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231.3K Messages

2 months ago

Hi @ruggb ,

 

We understand that you are concerned about your Samsung phone and we are here to help you. However, the Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact us page (https://www.att.com/support/contact-us/) and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you,

Hella, AT&T Community Specialist.

ACE - Expert

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27.7K Messages

2 months ago

I’m sorry….did I miss the part where the OP said how/where they got the phone?

ACE - Expert

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35K Messages

2 months ago

I’m sorry….did I miss the part where the OP said how/where they got the phone?

No, never said.

It appears to be a Verizon SIM-locked phone.  It works on Verizon.  T-Mobile says it's compatible, but he doesn't say it works on T-Mobile.  It won't work on AT&T, or any AT&T MVNO, because it's locked to Verizon.

That's what I've gotten out of reading OP's posts and replies.  Am I missing something?

ACE - Professor

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3K Messages

2 months ago

Doesn’t Verizon keep the phone locked for 60 days of use and automatically unlock when used on Verizon service? This could be the situation. 

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