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shannaschueller's profile

New Member

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8 Messages

Thu, Feb 24, 2022 1:20 AM

Phone cannot make or receive calls

I have an unlocked Samsung Galaxy S9+ that I bought already unlocked at Best Buy a few years ago.  I was able to receive a phone call last night, but today I can't make or receive calls. My internet, etc. work and I can send and receive texts but not calls. I called customer service from my work phone and she tried all she knew but nothing fixed it. I restarted multiple times, even tried safe mode, nothing changes.  I got a new sim card. The rep used my phone to make a call and it worked.  I got to the parking lot and tried to make calls but couldn't. I went back in the store and he said there's nothing else he can try. I spoke to another customer there who had an unlocked galaxy S10 doing the same and that he had to get a new phone.

New Member

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3 Messages

6分前

S21 plus same issues. Switched Sim to my note 8. Not making calls on it either. Both unlocked. Note 8 bought directly from Samsung. 

New Member

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3 Messages

6分前

Absolutely unacceptable customer service from Samsung and att to not even email customers of this issue I have been troubleshooting both phones for two days like a (Edited per community guidelines). Note 8 and s21 plus are $1000 phone that can't make calls

(edited)

ACE - Sage

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98.7K Messages

6分前

In case it comes up again, first met has its own list of phones. You cannot use non AT&T android phones on firstnet 

Firstnet ready phones

New Member

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14 Messages

6分前

@centaurus3200 

Yes, I think there's a update to android 12 for the S20

But I hope that's not reason why it works because this crap phone they sent me last year is using Android 8.1 and every time I make a call. It says calling over VoLTE

What's really funny. ATT either knew about this or forgot about this because when I looked at list of phones that would work. It was last year about this time, those first two pages were not on there about checking your model number. Because I studied the list and was researching a bunch phones trying to see which one to get.

https://www.att.com/idpassets/images/support/pdf/Devices-Working-on-ATT-Network.pdf

and crazy how it says on the first page the S20 G981U1 will work but the S10 U1 won't. Guess it has something to do with android 12.

I'm just confused why we need a special software update just to call people. I mean, that was the first thing we used cell phones for and now it's this complicated. (Edited per community guidelines)??

I'm on the family plane with my parents, my brother and my wife. Yes I know, still will the folks but it's cheaper that way.. lol But my dads been itching to switch to somebody else. We've talked about it many times this past year.

My S20 will be here tomorrow. If it doesn't work, We will probably switch to someone else. 

Like you, we've been with ATT since it was Southwestern Bell.. hahaah

(edited)

New Member

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14 Messages

6分前

@Jtbuilder25 

Well, that (Edited per community guidelines). Makes me think my S20 won't work.  GREEEAT!!!!!!

(edited)

New Member

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5 Messages

6分前

I wasted about 2 hours a couple of days ago trying to get AT&T to fix my Galaxy S10. They put a new SIM card in it &;tried to make a call. No luck.  They restarted it several times, tried several downloads & updates, but nothing worked.  I left totally frustrated.  I still cannot make a call I still can't receive a call yet I'm getting charged the full amount for the monthly phone service.  Seems like if I can't use my phone to make a call or receive a call, then I should get a discount on my monthly bill.

New Member

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12 Messages

6分前

@Wildcatpat Or you could do what alot of other people are doing and switch carriers.

New Member

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211 Messages

5分前

@Wildcatpat if you have the G973U1 - the one that has NO carrier software loaded, the only hope you have of using ATT's network is for samsung to FINALLY push android 12 to our phones... as that OS has it's own HD voice capabilities and doesn't rely on AT&T software. ATT WILL NOT support this phone for 4G. they want you to buy one from them.

or you can flash android 12 yourself using Odin.

pretty sure if you took the same phone to T mobile or verizon, it will just "work" because they won't block it on network for HD calls. meaning you do not need "special software" to make HD calls on the other networks. and if they do, it will auto download when you install a valid SIM from the respective carrier.

New Member

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211 Messages

5分前

here you go boys and girls. if your S10 or similar phone has been bricked by AT&T... you have two choices, wait for samsung to push android 12, or do it yourself!

or the 3rd choice, leave AT&T.

https://www.samsungsfour.com/tutorials/android-12-galaxy-s10.html#steps

ATTHelp

Community Support

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196.2K Messages

5分前

We'll be happy to assist you with your service @Wildcatpat.

 

If your having connectivity problems, you can try Resetting your network settings.

 

Swipe down from the Notification bar, then select the Settings icon> scroll to and select General management> select Reset> Reset network settings> Reset settings> select Reset to confirm.

 

Note: Resetting your network settings deletes previously associated Wi-Fi networks, security passcodes, Bluetooth devices and cellular network data settings.

 

Let us know if this helps.

 

Heather, AT&T Community Specialist

 

 

 

 

 

 

 

New Member

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14 Messages

5分前

@centaurus3200 

I'm going to T-mobile Monday... I hardly get two bars in my house (been here 14 years) anyways. It's time for a change

My parents are on board, it's just a little bit pain for them since they don't have un locked phones and my brothers is on a contract. 

New Member

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211 Messages

5分前

Has anybody with a dead phone tried the Samsung band selection app or force lte only app on their dead phones? Both are on the play store. 

Not sure if forcing the phoned to only use lte networks will work, or nothing would happen because you still need to somehow turn on HD voice? 

New Member

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9 Messages

5分前

I have an S20 5G - SM-G981U. 

Based on  https://www.att.com/idpassets/images/support/pdf/Devices-Working-on-ATT-Network.pdf.

My device should work.  It doesn't.  Was on the phone with tech support for almost 2 hrs, went to the ATT store for another hour until they closed to get a new SIM after they ran out of things to try over the phone/air, still doesn't work.  Everyone checked my phone model, and it is on the verified list.  Going to have too call tech support again tomorrow I guess.

Can't someone figure it out?

New Member

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3 Messages

5分前

Hate to tell you this bud. Your phone is not going to work. I have a s21 that doesnt work. This is a deliberate and unethical business practice by att. They are purposely shutting down unlocked phones that werent purchased from them. Thats fine i will take my business elsewhere. 

ACE - Sage

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98.7K Messages

5分前

@HoppaWang

@Jtbuilder25

Reset your network settings. Then go back into settings and make sure it's set to voice over LTE.

If your phone is on the list there is no reason it should not work on AT&T.

Re Firstnet users! 

The list of phones for firstnet is different! If you are a firstnet customer, AT&T cannot install the packet for First Responders on an unlocked phone..  the only way to get an unlocked phone working on firstnet is to flash AT&T software

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