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The Samsung Galaxy S24
bjfox1's profile

New Member

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6 Messages

Friday, May 26th, 2023 12:07 AM

people cannot hear me clearly whether direcly bluetooh or headset but I can hear them

When talking on the phone, I can hear other people clearly, but my voice breaks up no matter if I am talking directly, or using my blue tooth headset, or through my truck's bluetooth. However, if I talk using WHATSAP the call ranges from clear to mostly clear. I've cleared my cache, powered down my phone, and uninstalled the only two recent apps I'd downloaded. . . and checked to make sure I the most recent update.

Community Support

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232.3K Messages

1 year ago

Hello bjfox1, we're here to help with your audio on your device.

 

Let's meet in a Direct Message so that we can troubleshoot your device. Please check you Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

Looking forward to speaking you!

 

Carlton, AT&T Community Specialist 

New Member

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6 Messages

1 year ago

Carlton,  it took hours but I backed up my phone per the instructions you gave me.   However it occurred to me.  Once I do the reset how do i get the backup data back on to my phone.  I only see instructions on how to do that from the cloud.

Bettie

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