The Samsung Galaxy S23
msleeann's profile

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Thursday, February 2nd, 2023 12:48 AM

OS 2 Brandshaw Gen 6 watch will not connect

I just traded my Note 9 for the Zfold 4.  My Michael Kors Gen6 Bradshaw watch worked great with the Note 9. 

It will pair in Bluetooth on the Zfold but when I go to have the phone find the watch to start set up, it cannot find it

  I have rebooted and reinstalled the software many times.  Tried every suggestion on YouTube.  I am desperate!  I have spent hours pairing and unpairing.  

Is there anything I can do?


Community Support


210.7K Messages

2 months ago

Hello @msleeann, we understand how important it is to have your watch connected to your phone.


First, we recommend removing NumberSync, and then set it back up.


If the watch still isn't connecting, try resetting your network settings and then set up NumberSync. This will delete any previously associated Wi-Fi networks, security passcodes, Bluetooth devices and cellular network data settings.


Let us know if this helps.


Kristin, AT&T Community Specialist


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