The Samsung Galaxy S24
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New Member

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7 Messages

Wednesday, April 14th, 2021 4:04 AM

numbersync won't connect to the right phone

I've been dealing with ATT customer service on chat and the phone for over 6 hours now with no resolution. My husband and I each have our own phone number but both are managed under his ATT Access ID. I just got a new Samsung phone and am trying to numbersync my Samsung watch to it. It will only sync to my husband's phone. I read in a few other places that I need to move my phone number to my own Access ID on order to get numbersync to sync to my phone. However, none of the many people I have talked to now at ATT have been able to help with this. How do I remove my number from my husband's Access ID so I can add it to mine? Right now if I try to add it to mine, I receive an error message stating that my number is already associated with another Access ID. Please help!!

New Member

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2 Messages

2 years ago

Did this issue get resolved? I'm having the same problem.

ACE - Sage

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115.9K Messages

2 years ago

Yes it was resolved. 

Are you creating a separate access ID for each phone line on your account. That access ID is used to set up number sync on a companion device

New Member

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2 Messages

2 years ago

It won't let me create an access ID for my number that is included in our family plan because it's already on the access ID under my mom's account and that account already has a number sync set up

New Member

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7 Messages

2 years ago

@Tackettsage I'm sorry you are dealing with this as well. I know how frustrating it is! I never was able to get numbersync to work properly on my old Galaxy Active2. However, I recently was forced to upgrade to the Galaxy 4 after my old watch gave out and was eventually able to get numbersync working on that device, though I still had to call ProTech and get some assistance. Note that this is despite never successfully moving my phone number to an access ID for myself (it's still with my husband's access ID).

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