numbersync won't connect to the right phone
I've been dealing with ATT customer service on chat and the phone for over 6 hours now with no resolution. My husband and I each have our own phone number but both are managed under his ATT Access ID. I just got a new Samsung phone and am trying to numbersync my Samsung watch to it. It will only sync to my husband's phone. I read in a few other places that I need to move my phone number to my own Access ID on order to get numbersync to sync to my phone. However, none of the many people I have talked to now at ATT have been able to help with this. How do I remove my number from my husband's Access ID so I can add it to mine? Right now if I try to add it to mine, I receive an error message stating that my number is already associated with another Access ID. Please help!!