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Sat, Mar 28, 2020 1:54 PM

Numbersync randomly synced to another phone

I have tried to resync my wearable to my phone number, but it keeps selecting my husbands number. I have tried to follow the instructions on the forum, but it keeps syncing to wrong phone number.

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ATTHelp

New Member

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120.6K Messages

2 months ago

Hello, @kellyrussell66,

 

Thanks for reaching out. We'd love to look at this with you. Have you gone into your myAT&T account and removed NumberSync from the wearable? When you restore it after, you should be able to sync it to your phone. Try this:

 

  1. Go into your account overview in your myAT&T account.
  2. Open My wireless.
  3. Scroll to My devices & add-ons and choose the wearable.
  4. Select Manage my device.
  5. Choose Manage NumberSync.

If your phone still won't sync to your wearable, could you let us know what type of phone you have, the type of phone your husband has, and the type of wearable?

 

Have a great week.

 

James, AT&T Community Specialist

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lizdance40

ACE - Sage

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75.4K Messages

2 months ago

Have you created an access ID for your phoñe line?

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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