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Contributor

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2 Messages

Thu, Apr 25, 2019 12:41 AM

Note 9 wont show name of contacts when they call

A few days ago I started noticing that instead of seeing my contacts names when they called me I was only seeing their phone numbers. I have a note 9. How do I resolve this so I know who's calling me?

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Brand User
ATTHelp

Community Support

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134.2K Messages

a year ago

Hello @Aprildeniserice,

 

We've seen this issue affecting some of our other customers recently. One thing that has worked for them is disabling the Call Protect application via the settings. If the application has already been disabled, please download and enable the application again, power cycle your device, then disable it once more. Let us know if this helps.

 

Sean, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

Thank u. It worked.


Brand User
ATTHelp

Community Support

 • 

134.2K Messages

a year ago

Hello @Aprildeniserice,

 

You're welcome. We're so glad to hear that those steps helped to resolve the issue. Please do not hesitate to contact us with any future questions or concerns that you may have. Here at AT&T, we've always got your back!

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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