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Tutor

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4 Messages

Fri, Aug 24, 2018 8:46 PM

Note 9 not unlocking

Received the unlock code from att and it saying invalid code...it is paid off . .purchased att version through sansung

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Accepted Solution

Official Solution

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ATTHelp

Community Support

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124.1K Messages

2 years ago

Hey there @Abc12348,

 

We would be glad to provide insight to the unlocking process!

In order to unlock a device, it does have to meet our Device Unlock Requirements. Once they have been met, you can submit the device unlock request through our Unlock Portal.

 

If you have any further issues, please don't hesitate to reach out!

 

Trace, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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124.1K Messages

2 years ago

Hello @Abc12348,


There will still be a waiting period, strictly because of our policies on device unlocks. You can view more information about this on our Device unlock info page. Here, you can find out what's required in order to unlock your device. Please let us know if you have any further questions.


Collin, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

2 years ago

Yeah I'm well aware of the unlocking process. I have read others experiencing the same issue with the same phone. 

GLIMMERMAN76

ACE - Expert

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19.8K Messages

2 years ago


@Abc12348 wrote:

Yeah I'm well aware of the unlocking process. I have read others experiencing the same issue with the same phone. 


I think the phones samsung sold have a bad list of unlock codes because I keep reading about this problem..   as per ATT policy you are suppose to have to wait 14 days before they will unlock the phone from time of purchase.  Which is why this is all so hinkey 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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76.4K Messages

2 years ago

@GLIMMERMAN76

@Abc12348

Ive seen several posts like this.  I’m also thinking something is wrong on the Samsung end.  

Even if the code is correct, it shouldn’t be valid until after the buyers remorse.  

@GLIMMERMAN76   I know how iPhones unlock, by connecting with Apple servers.  The unlock is actually on Apples end.  But I don’t know how android works, can you enlighten?

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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12 Messages

2 years ago

i received my unlock code from at&t it says incorrect code entered. are you saying after i receive my code i still have to wait ?. if so how long do i have to wait and why wouldn't they tell you that.

Tutor

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12 Messages

2 years ago

did  you get our problem solved im in the same boat

GLIMMERMAN76

ACE - Expert

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19.8K Messages

2 years ago


@jmj155 wrote:

i received my unlock code from at&t it says incorrect code entered. are you saying after i receive my code i still have to wait ?. if so how long do i have to wait and why wouldn't they tell you that.


the code you got was no good.  Contact Samsung as they will have to warranty the device because the unlock codes dont work

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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12 Messages

2 years ago

ok but how do i get it unlocked at this point ?

Tutor

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4 Messages

2 years ago

Although not at all clear in their so called device unlock eligibility literature the phone must be at least two weeks old ( since day of activation meaning imei must be updated on your att account) Samsung has nothing to do with it. The unlock code should work then . After the experience I understand why Samsung's trade in conveniently gives you 15 days to ship the trade in phone . Hope this helps. I ended up returning and forgoing the $350 off and buying the unlocked 

Tutor

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2 Messages

2 years ago

Does that mean from the first time the IMEI number was present on the account (SIM card was installed in the device) or 2 weeks of active use of said IMEI number on that account (SIM card continuously installed for 2 weeks)?  I have a Note 9 that I want to unlock but don't want to use on my account for 2 full weeks. I already have the unlock code but it's not working (I'm assuming since I never had it active on my account before yesterday).

Tutor

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4 Messages

2 years ago

If you have 8 digit unlock code it will not work. Note 9 requires 16 digit code to unlock. I have had multiple phone replacements before I finally learnt this.You would have to request missing half from AT&T or try some outside source. 

Tutor

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5 Messages

2 years ago

I had the exact same problem, I received an 8 digit unlock code and it didn't work although they were certain it was the correct code. So i tried Cellunlocker.net and received a 16 digit code which worked! Apparently its a very common issue, they said many customers were complaining the 8 digit code they received from ATT didn't work.

Contributor

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1 Message

2 years ago

Can someone @ATTCares verify this, as I have the exact same problem.  I requested a code (and yes, of course my device meets the eligibility requirements), and after 24 hours, I received the 8 digit unlock code from AT&T....which says it is unsuccessful when entering it into the device.  I re-requested it, and after another 48 hours, got an identical 8 digit unlock code 😞

Do I need a 16 digit code, and if I do...how do I obtain one through the official channels ?

 

Tutor

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12 Messages

2 years ago

Yes you need a 16 digit code unfortunately you have to use a outside service.  The service I used was cellfservices. A little pricey but worth it for me since I travel alot.

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