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LuvrGirl's profile
LuvrGirl
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36 Messages

Sat, Oct 20, 2018 8:58 PM

Note 8 not receiving updates - What to do?

AT&T Note 8 - purchased directly from AT&T

Stock - no changes/modifications

Baseband Version: N950USQU4CRD7

Build number: R16NW.N950USQU4CRD7

Android Security Patch: April 1, 2018

 

Looking at AT&T's updated history logs, my Note 8 seems to be stuck with the last update being the May 15, 2018 update. I just realized this as I've been seeing people talk about updates received and some emoji feature - which I don't have. I keep checking my device and it continuously says my current software is up to date - no updates available.

 

Thought about doing a Format/Hard Reset and starting fresh... but would that help my situation to receive the latest update? Not sure it would help at all or what to do.

 

Any help is appreciated.

 

Thanks!

ATTHelp

Community Support

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204K Messages

4 years ago

Hello @LuvrGirl!

 

We recommend following the steps provided in our Troubleshoot & Resolve tool. Simply click open Update & Verify Software and under Troubleshoot Software Update

select one of the links to try and resolve your experience.

 

We hope this info helps!

 

Lar, AT&T Community Specialist

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