Tutor
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2 Messages
Note 5 September Update stuck on loading screen
Last night my phone updated with the September update: https://www.att.com/esupport/article.html#!/wireless/KB426900. I wasn't watching it during the update process but before I went to bed I could see that the screen was black with just a white unlock symbol with circular rotating lines that change from green to blue around the unlock symbol. I assumed it was part of the update so I left my phone plugged in until this morning. However, it is still in the same screen state. All buttons are non-responsive. It seems to be hung. Any suggestions?
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Official Solution
phillipgreenii
Tutor
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2 Messages
7 years ago
I went to the AT&T service center and they were able to get things working. The solution to the unhanging the device was as simple as doing a hard reset: http://www.samsung.com/us/support/answer/ANS00048187/. The phone was backed up and factory reset then the update was applied and the previous data was put back on the phone. So far things look fine. I just need to reconfigure my phone because not all settings are stored on the cloud.
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