The Samsung Galaxy Z Flip4
note5user's profile

Contributor

 • 

3 Messages

Tuesday, September 8th, 2015 9:11 PM

Note 5 Battery Life

I have very bad battery performace on my Note 5 when i am connected to wifi. 

It is draining almost 40% in 8 hours. 

And over 4G it is draining only 7-10% in 8hours.

In both cases

1. i have Idle phone. 

2. No Calls No Unlocking etc. 

3. Factroy Reset and not installed any app at all. 

 

Please help 

 

Community Support

 • 

15.2K Messages

7 years ago

Hi there! @note5user thanks for posting your concerns. I’m sorry to hear you’re having issues with your battery.

 

To help you troubleshoot this, please visit us online at www.att.com/devicehowto/ and select the make and model of your phone. Under the Guides, Manuals & more section, click on the troubleshoot your device link and select power and battery.

 

You will then have access to the AT&T Troubleshoot & Resolve tool which will walk you step by step through successfully resolving this.

Contributor

 • 

3 Messages

7 years ago

I have already perfomred above steps. 

And i have been walked to ATT Device Support Center aswell. Nothing helps. 

I was told to exchange phone with New Phone. Even with New Phone i have Same issue. 

GLIMMERMAN76

ACE - Expert

 • 

23.5K Messages

7 years ago

what is the signal strength of the wifi?  Is it 5g or 2.4g wifi?

Contributor

 • 

3 Messages

7 years ago

Signal Strenth is always strong. Not sure about 5GZ or 2.4GZ. 

I dont think it matters. because with same router it gives good like in S4(1+ day) and excellent in iphone 6+(more than 2 days)

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.