Contributor
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3 Messages
Note 5 Battery Life
I have very bad battery performace on my Note 5 when i am connected to wifi.
It is draining almost 40% in 8 hours.
And over 4G it is draining only 7-10% in 8hours.
In both cases
1. i have Idle phone.
2. No Calls No Unlocking etc.
3. Factroy Reset and not installed any app at all.
Please help
ATTMobilityCare
Community Support
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15.2K Messages
7 years ago
Hi there! @note5user thanks for posting your concerns. I’m sorry to hear you’re having issues with your battery.
To help you troubleshoot this, please visit us online at www.att.com/devicehowto/ and select the make and model of your phone. Under the Guides, Manuals & more section, click on the troubleshoot your device link and select power and battery.
You will then have access to the AT&T Troubleshoot & Resolve tool which will walk you step by step through successfully resolving this.
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note5user
Contributor
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3 Messages
7 years ago
I have already perfomred above steps.
And i have been walked to ATT Device Support Center aswell. Nothing helps.
I was told to exchange phone with New Phone. Even with New Phone i have Same issue.
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GLIMMERMAN76
ACE - Expert
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23.5K Messages
7 years ago
what is the signal strength of the wifi? Is it 5g or 2.4g wifi?
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note5user
Contributor
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3 Messages
7 years ago
Signal Strenth is always strong. Not sure about 5GZ or 2.4GZ.
I dont think it matters. because with same router it gives good like in S4(1+ day) and excellent in iphone 6+(more than 2 days)
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