For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
GrimaceJD's profile

Tutor

 • 

2 Messages

Sunday, March 29th, 2015 3:54 AM

Note 4 Kids Mode issues after Lollipop upgrade

So I went to let my daughter play on my phone for a little while tonight, and she quickly discovered that a number of the kids mode apps are not working correctly. The Voice Recorder crashes when you try to record audio (though it will play). The Kids Camera crashes to the MAIN desktop (kicking out of Kids mode) when you try to open it at all. Kids music crashes when you try to play something. I haven't tested every app, but so far it's angering me because they all worked fine before the upgrade, and I didn't even have a choice in whether to upgrade or not.

 

I've tried clearing data on all of the apps, but it doesn't help. Neither did rebooting the device. I have no idea what else to do. Any ideas?

Accepted Solution

Official Solution

Tutor

 • 

2 Messages

9 years ago

Figured out how to fix it. If you go into Parental Mode, then Settings, there is an option to update Kids Mode. It updates all of the Kids Mode apps and so far they all seem to be working correctly now. Strange that this is not a "normal" updatable app via Google Play store, but whatever.

Tutor

 • 

5 Messages

9 years ago

Ya and anything anyone had in private mode is gone I didn't even try to upgrade I hit yes by accident and while texting

Contributor

 • 

2 Messages

9 years ago

Hi. I'm on the S5 and I'm having the same issue only I don't know where to access the parental control. Please help.
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.