Tutor
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4 Messages
Note 4 5.1.1 Update error
When I try to update, it downloads, restarts, gets about 1%, then says error. It reboots back to my lock screen and doesnt update. If I try to go to settings and then check for updates, I have to wait another 24 hours...
I've booted holding the power, home, and volume up buttons and wiped my cache. when it reboots from there, it tries to install the update upon reboot, but then says "no command"
Any advice would be greatly appreciated. I can't wait to see my phone run like everyone says it does on this update!
Edit: BTW, on stock Touchwiz. Never been rooted.
Thanks in advance,
Wes
GLIMMERMAN76
ACE - Expert
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23.9K Messages
9 years ago
at 694mb compressed its not a minor update... Att cant account for the things people have downloaded that might stop the update. I have said that they should have a script and just wipe the devices when updating. Have 2 s6's that updated to 5.1.1 without a problem the third didnt update till I wiped it. It was my kids and she downloads all kinds of junk.
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Jfernan998
Contributor
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1 Message
9 years ago
This one worked for me. I cleared the cache and also deleted miscellaneous data files (about 1.95 GB). It freed enough room for the update to run (7.65 GB in system memory and 10.95 GB available space in the telephone).
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kandieman
Tutor
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5 Messages
9 years ago
I have 12.32 GB available. I cleared cached data. It still failed.
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kandieman
Tutor
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5 Messages
9 years ago
Retried using system reboot to clear unattached cache. I still got the same error. I guess the the next step is a trip to Best Buy tomorrow?
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
9 years ago
call first to make sure they have the image.
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kandieman
Tutor
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5 Messages
9 years ago
Will do Thanks
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tcollins641
Contributor
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2 Messages
9 years ago
I've tried everything listed many times over the last and still no luck....any ideas??
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kandieman
Tutor
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5 Messages
9 years ago
I went to Best Buy. I found the Samsung "expert" and told him my problem. He flash my Note 4 with the latest update. When it was done I checked the version, it was still 5.01. When I showed it to him he said that was the latest version my phone could accept. When I told him about 5.1 he said it would break the Note 4. I told him some people on the forum have successfully completed the upgrade. He said it works on some and breaks other. My next move will be to load a new rom on the phone and dump all things Samsung and ATT.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
9 years ago
the phone is only temp and only works sometimes.
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lhbanchik
Mentor
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7 Messages
9 years ago
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