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abbzt84's profile

Contributor

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2 Messages

Mon, Nov 17, 2014 3:47 PM

Note 3 messaging freezes up phone

I've had my Note 3 for a little under a year. I had little problems with the phone until recently. The regular messaging app freezes my phone up. I cannot even get into it to read messages or respond. I finally switched the default app for messaging to AT&T Messages. I would like to use the regular messaging app but It won't allow me. Does anyone have any solution to this? Thanks

Accepted Solution

Official Solution

Samsung

Ambassador

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518 Messages

7 y ago

Hi abbzt84, 

Thanks for reaching out.  We apologize for the negative experience. Did you first notice this after a recent application or update? Here are some steps you can try. Here are some steps you can try. Power off the device, remove the battery for two minutes, and replace it. Power back on.  After you complete this try testing again.    

If there is no change then proceed to a run the device in safe mode for 2-4 hours. Here are the steps: http://bit.ly/1vkcs06 . While in safe mode try testing some calls. While in safe mode the device will not load any third party applications. This will help you to narrow down possible causes. To exit safe mode just reboot the device.    

If safe mode does not work please back up the device with Kies: http://www.samsung.com/us/kies/. Here are the backup steps : http://bit.ly/1f6qcyQ. Then complete a factory reset : http://bit.ly/19IFvzV.   

If these steps do not solve the problem please let us know. ^Jake 

 

Samsung Support 

 

johninsj

Professor

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3.1K Messages

7 y ago

You can try the new Google messaging app - it's on the play store here:

 

https://play.google.com/store/apps/details?id=com.google.android.apps.messaging&hl=en

 

It works along side the existing one, so there's no down side to trying it out.

 

To get messaging to work, you might try clearing the cache in Messaging

 

Settings->General->Application manager->All->Messaging

 

Tap clear cache. Do NOT tap Clear data - that may delete all existing sms messages, so don't do it if you don't want to risk that. If you don't care and clear cache doesn't fix it, then you can try Clear data - but seriously it will probably delete all your existing SMS messages, and they aren't backed up anywhere.

Contributor

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2 Messages

7 y ago

I did do the "clear cache". So far it is not freezing up but it does have major lag. I thought maybe it's due to having too many messages in my phone. I tried to erase messages from one particular person and it just says "Messaing isn't responding. Do you want to close it?" so I can't even do that to see if it helps the problem at all. I guess I can try the google app for it. I just was used to how the Messaging app was actually setup and would like to stick with it. I don't really care if texts are erased I suppose so I might try the clear data option. Thank you for your help.

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