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hhhmmk's profile

Tutor

 • 

8 Messages

Thursday, November 27th, 2014 1:06 AM

Note 3 issue after updating to 4.4.4

After updating to 4.4.4, whenever I reboot, my note 3 shows a message saying "unfortunately intelligence service has stopped"

 

How can I stop showing this message from start?

 

 

Accepted Solution

Official Solution

jii

Professor

 • 

1.5K Messages

8 years ago

Boot that sucker into Safe Mode and check to see if you get the same error. 

 

Turn on safe mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When 'GALAXY Note 3' appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. 'Safe mode' will display in the bottom left corner of the screen. Release the Volume down key when you see 'Safe Mode.'

 

If the error doesn't pop up whilst in Safe Mode, you're more than likely getting the error from an app you've installed. If this is the case, try clearing data and cache on apps you've installed recently. 

 

If the error is still occuring whilst in Safe Mode, you probably have one of your system apps running wild. If this is the case, try clearing app data and cache on your Settings app, followed by a reboot. If the problem still persists, you may need a hard reset. Just FYI, a hard reset is recommended after all major updates.

Tutor

 • 

8 Messages

8 years ago

I deleted data and cache from setting in application manager, and the issue seems to be solved.

 

Thank you for the help!

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