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The Samsung Galaxy S23

New Member


4 Messages

Tuesday, April 20th, 2021 4:35 AM


Note 20 ultra not sending/receiving mms after update

I updated my note 20 ultra on april 17, 2021 and since then have not been able to send or receive picture messages through regular texting apps. I use Textra as my default, so I tried switching to the native Samsung messaging app and still had the problem. I can send pictures through Facebook messenger and instagram, and sending regular text messages works just fine.

I reset my network settings, cleared the cash in my texting apps, did a soft reset of my phone, reset my mms settings, turned my cellular data off and back on, toggled wifi on and off, toggled airplane mode off and on, took my sim card out and then put it back, and done everything else I've been able to find on the internet, and nothing works.

I did put my sim in my old S20 Ultra and I was able to send and receive mms through my texting apps just fine. So I know it must have something to do with my Note 20 ultra and/or the most recent update. I have AT&T Firstnet, if that makes a difference. I've tried seeing if I can uninstall the update, but it doesn't look like that's possible

This conversation has been merged. Please refer the main conversation:

Cannot send or receive pictures in Messages MMS

Community Support


225.6K Messages

3 years ago

Let's look into what's going on with MMS on your Note 20 Ultra, @Mellert87!


Looks like you tried all the necessary troubleshooting steps to try to resolve this recent trend that developed since your device updated. However, we want to know a little more about your experience:

  • Is your device an AT&T brand?

On your Samsung Galaxy Note 20 Ultra, go to an affected message thread and long press on one of the messages then select details. Check whether the type shows Advanced Messaging or legacy SMS/MMS. Also, disable Advanced Messaging in the settings then back on and test the results:

  1. From the home screen, select the Messages app.
  2. Select the Menu icon, then select Settings.
  3. Select Advanced Messaging > Advanced Messaging switch.

Give these steps a try and let us know how it goes!


Lar, AT&T Community Specialist

New Member


4 Messages

3 years ago

My device is ATT brand. I tried opening the default messages app, but there is no longer a setting to turn advanced messaging on or off.

There's a tab for more settings, including text and multimedia messages, but there's nowhere under either tab to change the advanced settings. Perhaps this is a change from the update? 

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