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Contributor

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1 Message

Sun, Sep 22, 2019 9:58 PM

Note 10+ security updates

I know people say it takes a while for updates to get pushed to some phones but mine still only has the July 1 security update and I know of several people who have the august 1 or september 1 updates. What can I do to get my phone updated?

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Brand User
ATTHelp

Administrator

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108.6K Messages

5 months ago

Hello, @Chriswhite_me,

 

Thanks for reaching out. The next update for the Note 10+ hasn't been made available yet. As soon as it is, we'll do our best to get out to you ASAP.

 

Here are things to know about software updates through AT&T. Look over the requirements listed so you know your device can receive the update when it's released.

 

Have a great week!

 

James, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

Full of crap. My phone STILL has the JULY security as well. no update to Android 10. no updated to One UI 2. Its almost February and I have not gotten any updates except I believe the fingerprint update patch.

New Member

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1 Message

I had the same issue as you Johnspag. what fixed it for me was to turn off the phone, take out the sim card. Place an old unprovisioned sim card into the phone and turn the phone back on. Then check for updates, but you won't get an update of course. Turn the phone back off, replace the sim with your good sim card and check for updates again. This worked for me when I was stuck on the July 1st security patch level. I'm now receiving updates as scheduled.

New Member

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3 Messages

Trying that right now, thanks for that! More info then AT&T ever gave me. Still waiting for another call back..... All day on the phone and another hangup by a tech person.

New Member

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3 Messages

@Satellitehead No joy. Thanks though. It was worth a shot.