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3 Messages

Sun, Apr 19, 2020 8:14 PM

Note 10 plus not updating

I have an atat note 10 plus, and it hasn't updated since September 1rst of 2019. Meanwhile I looked on atat's website, and it says that Note 10 and 10 plus have Android 10 update, while mine does not. I even factory reset the phone, and it is still stuck on September 1rst of 2019 being the last update it had. Why?

Responses

Brand User
ATTHelp

Community Support

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140.2K Messages

7 months ago

Hi @TohjW

 

Thank you for reaching out to us. We'll be happy to assist.

 

Here's something else we can try: go to Settings > Apps (or Applications) and select Show All. Find Google Services Framework and click the Clear Data button. Then click the Force Stop button. Restart your phone then see if that works. If not, please let us know and we can proceed from there.

 

Darais, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

Still the same "Your device is currently up to date"

When the stores reopen, I'm going to have to request a different device because I believe there is something wrong with this devices baseband version. Every other baseband version has newer updates except Baseband version
N975USQU1ASI2 and I don't know why.
Brand User
ATTHelp

Community Support

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140.2K Messages

Hi @TohjW,

 

Thank you for clarifying for us.

 

One option would be to have Samsung flash the update for you, which can be done at one of their stores. Due to the troubling times now it may be difficult, but it's an option. If you still want to change devices, you can still visit one of our stores when you are able to. Otherwise, you can keep checking your device to see if you receive the update.

 

Let us know if we can assist in any other way!

 

Collin, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

@ ATTHelp My Galaxy s10 has the same problem. It hasn't got updates for a long time and has very slow performance.

pppyyy

Tutor

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15 Messages

how can all the subscribers together raise this issue up to ATT top management so ATT can DO something to FIX this huge flaw?

i have same problems for years with my old ATT S7 Edge and now same with my S10 .. never able to get updates ... even after many calls to ATT and getting ATT to place my IMEI on their list to get the update

(edited)

New Member

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3 Messages

I guess just give it a like and share. And don't believe nothing about "Priority update list" or whatever they called it when you called them, that's a joke.

New Member

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3 Messages

4 months ago

I have the same status. Today i go to at&t store to ask about my phone. The staff there got an note 10 plus with android 10, he said the update would push out another time but he doesn't know when and he can't do anything for me or doesn't know who can help me. Disappointed 

miccal

Teacher

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31 Messages

3 months ago

I have the same issue!  they have replaced my phone once, but the new device has a security update from December 2019.

 

I was told on my original to go to a Samsung walk-in center... I drove 3hrs one way to do this to be told that the device was up to date!  it was in the end of June 2010, the device was still on Android 9 with UI1 and a security update from June 2019!

 

now they want me to do the same thing!  I'm like no, Fix the (Edited per community guidelines) phone!  this needs to change!  we have purchased top of the line phones and we should be getting top of the line service!

 

after over 15yrs with ATT ready to take my 4 device account to someone else!

(edited)

kdfederer

ACE - Expert

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12.2K Messages

3 months ago

There may be a problem with the version that you have that is not allowing the update. You may need to take it to a Samsung desk and they can flash the update for you.

This is a user to user forum. I am a user, just like almost everyone else on the site.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

a month ago

I have the same issue, I had to send my galaxy note to Samsung and have them flash the android 10 onto my phone. I truly hate how att blames samsung for this issue when it is att responsibility to push the updates out. Gonna be the last time I own a samsung. 

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