Note 10 plus not updating
I have an atat note 10 plus, and it hasn't updated since September 1rst of 2019. Meanwhile I looked on atat's website, and it says that Note 10 and 10 plus have Android 10 update, while mine does not. I even factory reset the phone, and it is still stuck on September 1rst of 2019 being the last update it had. Why?