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New Member

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3 Messages

Thu, Feb 6, 2020 5:10 PM

Note 10 Not Recieving Updates

I have a note 10+ and have not recieved the one ui 2 / android 10 update yet. (I live in the united states). Every time i go to "Check for software update " it says it is up to date. I went to troubleshooting on the at&t website and it said the same thing. My phone currently has the 1.5 software for one ui and android 9 . Any help with how i could get the update to push through?

Responses

lizdance40

ACE - Sage

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75.2K Messages

4 months ago

Is this an AT&T branded device? Are you still using it on AT&T?
If not, you will have to switch back to AT&T to get updates
If you are using AT&T call and put in a ticket with tech support

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

Yes i am still on at&t and the phone is locked to it.
lizdance40

ACE - Sage

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75.2K Messages

If you have missed a critical update that is holding your phone back from staying current, usually tech support can push through the update. They will need your IMEI when you call

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mobilemax

Employee

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796 Messages

4 months ago

Hello,

The update hasn’t pushed out to everyone at this time. It’s on the company schedule, which isn’t available to see for a customer care representative or customer. The website shows the last update was October 2019 at this time. You can inquire, but don’t see a firm date other than a Samsung announcement this month that might lead to everyone gettting update finally.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

When will the note 10 sm-n975u get updated? I have yet to see a update for my phone. Is there a fix on the way or what do I need to do to get the updates. Currently I am stuck at July 1st 2019. Att has not been able to push updates to my phone, nor have they been able to point me in the right direction on how to fix this. Both my phone and my wifes phone is not getting updates. How can I get this fixed?

(edited)

joeldf

ACE - Guru

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472 Messages

The Note 10+ was updated in Jan of this year.

Did you get your phone from AT&T? You may be among the many that AT&T just can't update for whatever reason they won't admit.

Try finding the nearest uBreakiFix location. It's been posted that they can take it and update it. Do a backup first, in case their update process wipes the phone.

- Joel
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.