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Note 10 Not Recieving Updates

I have a note 10+ and have not recieved the one ui 2 / android 10 update yet. (I live in the united states). Every time i go to "Check for software update " it says it is up to date. I went to troubleshooting on the at&t website and it said the same thing. My phone currently has the 1.5 software for one ui and android 9 . Any help with how i could get the update to push through?

Responses

formerlyknownas

ACE - Sage

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117.1K Messages

4 years ago

Is this an AT&T branded device? Are you still using it on AT&T?
If not, you will have to switch back to AT&T to get updates
If you are using AT&T call and put in a ticket with tech support

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B

Brandonschw

New Member

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3 Messages

Yes i am still on at&t and the phone is locked to it.

Like

4 years ago

0

formerlyknownas

ACE - Sage

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117.1K Messages

If you have missed a critical update that is holding your phone back from staying current, usually tech support can push through the update. They will need your IMEI when you call

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Like

4 years ago

0

mobilemax

Employee

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797 Messages

4 years ago

Hello,

The update hasn’t pushed out to everyone at this time. It’s on the company schedule, which isn’t available to see for a customer care representative or customer. The website shows the last update was October 2019 at this time. You can inquire, but don’t see a firm date other than a Samsung announcement this month that might lead to everyone gettting update finally.

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Brandonschw

Note 10 Not Recieving Updates

formerlyknownas

Brandonschw

formerlyknownas

mobilemax

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