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The Samsung Galaxy S24
Mrfaulkner_89's profile

New Member

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3 Messages

Saturday, December 10th, 2022 6:37 PM

Not an att customer

I am not an att customer and bought the Samsung Galaxy S10+ from a man before he went to prison and I've had it since May but it was with cricket wireless but my service is with a totally different carrier 

Accepted Solution

Official Solution

Community Support

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232.2K Messages

1 year ago

Hey there, Mrfaulkner_89! Here's what you need to know about unlocking a device you received secondhand.

 

We want to advise that the information that @sandblaster provided is correct. Any phone used on the AT&T network must meet our eligibility requirements for unlock, this includes completion of installment plans (for any cellphone purchased through AT&T) and service commitments such as at least 60 days of active service on the AT&T network (6 months for AT&T PREPAID devices).

 

 

We hope this information helps. Thank you for reaching out to AT&T Community Forums.

 

Lar, AT&T Community Specialist

ACE - Expert

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64.7K Messages

1 year ago

So what’s your question? Presuming you want to unlock it, you need to contact Cricket if it is locked to Cricket. If it is locked to ATT: https://att.com/deviceunlock

New Member

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3 Messages

1 year ago

The device is locked to att but they said it had installments but I didn't know that because he was using crockery wireless and I travel and need it unlocked 

ACE - Expert

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64.7K Messages

1 year ago

Sorry, ATT won’t unlock the phone if it wasn’t paid off and you can’t pay it off. Only the original owner can pay it off.

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