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The Samsung Galaxy S24
Note10Plus5G's profile

2 Messages

Saturday, November 25th, 2023 11:48 AM

No outdialing but texting works

I purchased a "new in box" AT&T locked Samsung Note 10+ 5G. I updated its software, set the APN for Consumer Cellular with a rep instructing me on phone, and phone only texts, mo outgoing or incoming calls. Checked the IMEI number which appears to be clean but something is blocking calls. I have turned off wireless and powered off phone between software settings and APN entry and turned wireless back on after powering up and nothing works and Consumer Cell has no further suggestions. I also replaced SIM card and repeated all steps above

Accepted Solution

Official Solution

2 Messages

7 months ago

I fixed it!  I reset Network Connection and a APN settings for ATT Nextgenphone popped up.  My prior setting for ereseller had disappeared. I added the APN settings for Consumer Cellular again which is the "ereseller" APN settings.  Once I saved the ereseller settings, removed wireless connection, shut down phone then started up and turned wireless back on it was fixed!!! Yay!  Now why couldnt Consumer Cellular think of that?  Would've saved me 5 hours on my weekend.

Community Support

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232.8K Messages

7 months ago

Hello @Note10Plus5G

Sounds like you've been through a lot, and we want to help change this experience for you. If you are facing similar issue in the future, you can always find more troubleshooting steps on our ⁠website.  

 

Please feel free to contact us if you have any further queries. 

 

Thank you for contacting AT&T Community & Forums,

Gary, AT&T Community Specialist

 

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