No network connection

Hi @Shalyn68, we're here to help with your network connection.  

Try using the troubleshooting tips to get you phone working again.

• Turn your phone off and back on.
• Try calling the number again.
• Make sure your software’s up to date: Go to att.com/softwareupdates.
• Confirm you have wireless service. Make sure you have a signal. Check our network coverage map.
• Turn off call forwarding. Press #21# on your phone and then the Call, Send, Talk, or Receiver key.
• Check that you aren’t blocking calls.

If you continue to experience issues with making and receiving calls. Here are some more troubleshooting tips.

• Turn off airplane mode. Most phones show an airplane icon when airplane mode is on.
• Check your SIM card. You may have to take it out and put it back in if your phone displays Insert SIM or Emergency Call Only.
• Get device support.
• Service suspended? Find out how to reactivate your wireless service.
• If you have AT&T Call Protect, you can see a list of blocked calls and why they were blocked. Learn more about AT&T Mobile Security & Call Protect.

Let us know if this helps, and thank you for reaching out to the AT&T Community Forum.

Jeff, AT&T Community Specialist

Unfortunately, none of the solutions worked.  I called tech support but no resolution.  I was advised to replace the phone.  It’s a possible internal issue with the phone.

Hello @Shalyn68, we certainly understand your concerns and appreciate your response. 

We do apologize for the inconvenience of needing to replace your device due to internal errors. Feel free to reach out to us at anytime with any further questions or concerns. 

Thank you for reaching out to the AT&T Community!

Lynn, AT&T Community Specialist 

Totally frustrating! Bran new phones and can’t make calls. Tried all of the “fix it” and nothing works. Circle with a line through it. 

Did replacing it fix your issue because we replaced our S22 Ultra and the same issue still exists. About to leave AT&T.

The device was replaced by AT&T.  This corrected the issue.

How does one go about getting AT&T to replace their defective phone that is under warranty for another 3+ months. Everyone I talk to wants me to file a claim which will result in me having to pay a deductible. My phone is not broken or cracked, and no water damage. I shouldn't have to pay the deductible when it is clearly no fault of my own and instead an issue with the phone itself.