Tutor
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7 Messages
No access to AT&T wi-fi on unlocked Samsung Galaxy S7 (SM-G930U)?
I purchased a factory-unlocked S7 (SM-G930U) and had a new SIM made for it at the local AT&T store so that I could migrate from my old Galaxy S4. It seems that I can no longer access AT&T wi-fi in my office building on the new phone. I connect to AT&T but am redirected to their wayport login screen instead of being recognized and waved through. Meanwhile, my old phone connects just fine even without a valid SIM!
After numerous calls to customer service, it seems that in order to use AT&T wi-fi, I must have an AT&T branded phone. No support for unlocked phones on an AT&T data plan.
Does anyone know if a flash to AT&T ROM (930A) will make the wi-fi work again? Other options? If not, I'll need to return this phone and, sigh, get a branded one. The unlimited, "free", high-speed data in my office is too good to pass up. Guess I'll have to suffer with bloatware.
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GLIMMERMAN76
ACE - Expert
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23.6K Messages
6 years ago
@SuburbanMac
its hard coded in the software of the phone.
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formerlyknownas
ACE - Sage
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105.4K Messages
6 years ago
Did you add "AT&T smart wifi" app to your phone?
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SuburbanMac
Tutor
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7 Messages
6 years ago
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SuburbanMac
Tutor
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7 Messages
6 years ago
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formerlyknownas
ACE - Sage
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105.4K Messages
6 years ago
I'm no help as I delete or disable the app. My cable carrier has hot spots too, which require sign in. I find they are usually congested, so I don't use the service. I have a non ATT phone ordered. I will try it and see what Happens.
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SuburbanMac
Tutor
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7 Messages
6 years ago
Thanks, I'll be interested but I am going to return mine while I still can. It seems that iPhone users do not have this problem, presumably due to a more homogenous ROM across carriers. I have tried at least three service reps, all of whom say it has something to do with the phone not being AT&T equipment. Dissapointing.
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GLIMMERMAN76
ACE - Expert
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23.6K Messages
6 years ago
@SuburbanMac
rule of thumb you need a ATT phone to get all the goodies they offer. I have a s7 active but I am using a pixel xl right now. I dont get any enhanced LTE services even tho the phone will do it.
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SuburbanMac
Tutor
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7 Messages
6 years ago
I expected that for VoLTE but was surprised by the wi-fi. Thanks for the confirmation. The thing I find so funny is that I continue to have wifi access on my old S4, even with the SIM removed.
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SuburbanMac
Tutor
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7 Messages
6 years ago
I expected that for VoLTE but was surprised by the wi-fi. Thanks for the confirmation. The thing I find so funny is that I continue to have wifi access on my old S4, even with the SIM removed.
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SuburbanMac
Tutor
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7 Messages
6 years ago
That's what I needed confirmation of, thanks!
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