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Contributor

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2 Messages

Tue, Dec 15, 2015 5:51 PM

New software update interrupted

Hi,

I have been trying to update my Samsung Galaxy S5 Active, but it keeps telling me it is interrupted. Why is this? Nothing should be interrupting it. I have more than 3gb free on the device, and have been able to successfully download the 600mb+ file, but when the phone reboots to begin the update process it fails, stating that the process was interrupted. Please help. I currently have 5.0 installed.

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GLIMMERMAN76

ACE - Expert

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19.1K Messages

4 years ago

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

 • 

19.1K Messages

4 years ago

you need almost 7 gb of free space for the download to install.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

4 years ago

For a 600mb download? That seems a little ridiculous.
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