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ljheat's profile

Contributor

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3 Messages

Thursday, February 5th, 2015 2:17 PM

New S5 4.4.4 update issues

Just updated to the 4.4.4 update on my S5, now my gear 2 neo is not receiving notifications from my phone (already reset and re-set up the gear) and I use handecent sms and it will not vibrate/ring with my notifications. Has anyone else experienced this?

ACE - Expert

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23.8K Messages

9 years ago

did you uninstall and reinstall handcent?  I could be an problem with the app.  I had this problem with hangouts when going to 5.0.2 on my nexus 6.  I just uninstalled hangouts and reinstalled and all was good

Contributor

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3 Messages

9 years ago

I got the Handecent vibrating alerts to work now, but my alerts to my gear still isn't working (i can receive incoming calls but no emails, sms etc that i was getting before) I'll try something else to see if it works

Contributor

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3 Messages

9 years ago

So i did a factory reset on the gear and still not getting any notifications except for phone calls

ACE - Expert

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23.8K Messages

9 years ago

you may have to do a factory reset to get it to work again.  Just remember to back up all personal data.

Community Support

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15.2K Messages

9 years ago

Hey @hui2010

 

I’m sorry to hear of your experience with our representatives! That’s certainly not what you should expect from a company just recognized as having the Highest Ranked Customer Service Performance. We aim to provide effortless support that is smart, friendly and fast!

 

I appreciate the chance to look into this for you and find where we failed to meet our own standards.

 

Please send me a Private Message with the following information and we’ll find a solution together!

 

  • Full name
  • Email address
  • Cell and/or account number
  • Date of bill affected

 

Thanks,

Charise

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