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2 Messages

Mon, Mar 30, 2020 12:13 AM

Network puk

I got the unlock code for my Samsung sm-j337a imei is (edited per community guidelines). When I put a non-att som card in it brings up a screen that says sim pin blocked enter network puk


Brand User

New Member


121K Messages

2 months ago

Hello @a4terhours,


We can definitely provide you with some more information on this. Your device unlock code is different from the PUK code that is used to unlock your SIM card. Because you're being asked to enter the PUK code after inserting your non-AT&T SIM card, please contact your new wireless carrier for further assistance with retrieving the PUK code for your SIM card. Hope this helps!


Sean, AT&T Community Specialist

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