New Member
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2 Messages
Need to unlock Note 9
I have recently purchased an UNLOCKED note from thecelllhoneshoppe.com and once I turned the phone on, it was locked to att. I went through the process of trying to unlock it but I haven't received an email to confirm the request or an email with a code. Need help unlocking
formerlyknownas
ACE - Sage
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104.1K Messages
2 months ago
If you purchase the phone as unlocked and it's not, you should be contacting the website that sold you a phone that is not as advertised. It is highly unlikely if you have any problem using the unlock portal that AT&T will help you or can help you. They will direct you to contact the seller.
https://www.att.com/deviceunlock/
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Leedem
New Member
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2 Messages
2 months ago
How long would it take for Att to send the confirmation email?
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sandblaster
ACE - Expert
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62K Messages
2 months ago
You should get the confirmation email within minutes of submitting the unlock but occasionally we see complaints about the email not showing up for a day or two after the confirmation link has expired. Unlock requests using a gmail address have the most issues. Check your spam and deleted folders.
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ATTHelp
Community Support
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207.4K Messages
2 months ago
Let's meet in a Direct Message to discuss your device unlock request. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).
Looking forward to speaking with you soon.
Carlton, AT&T Community Specialist
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