The Samsung Galaxy S24
Jlstacy's profile

New Member

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3 Messages

Thursday, March 23rd, 2023 2:53 AM

Need phone unlocked

I've been trying for the last three days to get my phone unlocked. Once I receive the email from At & T for the request, your supposed to revive a email with a link to get it unlocked. I don't receive those emails. But, I do check on the status and it always says denied. I've went through the check list and we qualify to be able to unlock it. I don't understand what the problem is. I really need to get the phone unlocked so my husband has a work phone. 

Community Support

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229.9K Messages

1 year ago

We're here to assist you with unlocking your device @Jlstacy.

 

We know the importance of being able to unlock your device, and we're here to assist you with doing so. Please meet us in a Direct Message so that we can move forward with getting your device unlocked.

 

We look forward to assisting you. 

 

Marilyn, AT&T Community Specialist

New Member

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3 Messages

1 year ago

@ATTHELP

Marilyn thank you for your reply!

You said to meet you in a direct message. Where do I go to do that?

New Member

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3 Messages

11 months ago

Just so everyone knows, AT&T did absolutely nothing to help me. I will NEVER use AT&T again!

Such poor customer service!

I even called Corporate. They told me two weeks to port the number. 

Verizon is no better either! They wouldn't port my husband number over to his phone. After dealing with both companies for a week I finally gave up and purchased him a new phone with a new number through Tmobile. Not something we wanted to do. AT&T you should treat your customers better! 

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